Since firstchoicemedia.com.au is offering non-tangible goods we do not issue refunds once the order is accomplished. As a customer you are responsible for understanding this upon purchasing any item at our site.
We are not required to provide a refund or replacement if you change your mind.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
You can choose a refund or exchange if an item has a major problem.
This is when the item:
■ Is significantly different from the sample or description, or
■ Doesn’t do what we said it would or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement. Please keep your proof of purchase – for example, your receipt.”
Please contact us at the earliest date to resolve the issue.